SupportLogic - Coach Agents with 100% Auto QA

Auto QA analyzes 100% of your cases, driving consistent and objective coaching.

The technology reads every case for a variety of signals. The quality rubric and criteria then divide the signals into skills and behaviors, all auto-generated.

Here you can see how a ticket is evaluated - detailed analysis that saves you time and gets you right to the most important QA issues.

Welcome to the Auto QA dashboard, where you can see predicted QA, CSAT and CES scores for every case in your queue.

SupportLogic - Coach Agents with 100% Auto QA