SupportLogic - Predict and prevent costly escalations

The detected sentiment is highlighted at the top of the case view, clicking this shoots you straight to where the sentiment occurs in the case log.

From here you can notify a teammate with your messaging integration, email an expert, respond to the assignee or requester, or reassign the case.

It's easy to select a portion of the case log and loop in a teammate.

NLP and machine learning models analyze your cases to predict which are likely to escalate.

See the factors behind every prediction, and click into the case to take several actions.

SupportLogic - Predict and prevent costly escalations