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Here you can see every factor behind the prediction.

Escalation Agent is continuously monitoring every case in the queue for updates that may trigger a prediction.

The Escalation Review panel allows you to take action immediately, giving you the reasons behind the prediction along with several ways to act immediately.

NLP and machine learning AI models analyze your actual case history and can predict which are likely to escalate.

Escalation Agent is used by brands like Salesforce, Coveo, and Databricks to cut their escalation rates and keep them low.

Escalation Agent