Clicking on an issue opens the **Details** and **Chat information** sections, which offer concise information at a glance.

Click any issue to begin configuring the **Details** section.

How to standardize the Details section

Learn how to configure and lock the Details section in Chat for JSM to ensure a consistent view for all agents. This step-by-step guide shows you how to customize visible fields and lock the section for your team.

How to standardize the Details section in Chat for JSM