Elements Publish - Create Knowledge Base articles from Jira

Meet Sunny! Sunny is a support agent who deals with requests from multiple customers daily.

He has provided a detailed answer in reply to a support request, and the answer would actually be really useful in the public knowledge base for future users who encounter the same problem.

With Elements Publish and the Confluence template Troubleshooting article, he will be able to publish quickly key information from the support request to the knowledge base. Let's see how:

Let's take a look at this customer ticket raised on the JSM "HR Help Desk".

Elements Publish can help you close the gap between Jira and Confluence and provide a better customer service. You'll be able to reduce identical requests from multiple customers and improve your support team efficiency by publishing detailed troubleshooting pages in your Confluence documentation directly from JSM tickets.

Elements Publish - Create Knowledge Base articles from Jira