You can use the filter bar to refine your Chat requests using JQL. The selected filter appears as a query string.

Start managing your filters by clicking the *filter* icon. You’ll see both shared and personal filters, which admins can view and edit.

How to create and manage filters in Chat for JSM

Learn how to create, customize, and manage filters in Chat for JSM for efficient chat request management. This guide walks you through setting up personal and shared filters.

How to create and manage filters in Chat for JSM