Variphy transforms Webex Contact Center data into actionable insights, enabling streamlined workflows, accurate reporting, and effective solutions.

Webex Contact Center - CSQ Reporting - Product Page

Variphy Insight

Call Statistic Grouping Options
Total Calls
Event Count
Contact Duration
Event Duration
Contact Handle Time
Contact Hold Time
Average Contact Duration
Average Event Duration
Average Contact Handle Time
Average Contact Hold Time
Max Contact Duration
Max Event Duration
Contact Ring Time
Event Ring Time
Average Contact Ring Time
Average Event Ring Time
Contact Ring Time %
Event Ring Time %
Max Contact Ring Time
Max Event Ring Time
Max Contact Handle Time
Max Contact Hold Time
Contact Handle Time %
Contact Hold Time %
Connected Calls
Contact Talk Time
Event Talk Time
Average Contact Talk Time
Average Event Talk Time
Max Contact Talk Time
Max Event Talk Time
Contact Talk Time %
Event Talk Time %
Handled Calls
Handled Event Count
Handled Event %
Handled Event Duration
Handled Average Event Duration
Handled Max Event Duration
Event Handle Time
Average Event Handle Time
Max Event Handle Time
Event Handle Time %
Handled Average Contact Duration
Handled Max Contact Duration
Hold Calls
Event Hold Time
Average Event Hold Time
Max Event Hold Time
Event Hold Time %
Wrapup Calls
Contact Wrap Up Time
Average Contact Wrap Up Time
Max Contact Wrap Up Time
Contact Wrapup Time %
Event Wrap Up Time
Average Event Wrap Up Time
Max Event Wrap Up Time
Event Wrap Up Time %
Contact Disposition - Handled
Handled Contact Count
Handled Contact %
Handled Contact Duration
Contact Disposition - Abandoned
Abandoned Contact Count
Abandoned Contact %
Abandoned Contact Duration
Abandoned Average Contact Duration
Abandoned Max Contact Duration
Agent Presented Calls
Agent Presented Count
Agent Handled Calls
Agent Handled Count
Agent RNA Calls
Agent RNA Count
Queued Calls
Contact Queue Time
Event Queue Time
Max Contact Queue Time
Max Event Queue Time
Average Contact Queue Time
Average Event Queue Time
Queue Presented Calls
Queue Presented Count
Queue Handled Calls
Queue Handled Count
Handled Contact Queue Time
Handled Event Queue Time
Max Handled Contact Queue Time
Max Handled Event Queue Time
Average Handled Contact Queue Time
Average Handled Event Queue Time
Queue Abandoned Calls
Queue Abandoned Count
Abandoned Contact Queue Time
Abandoned Event Queue Time
Max Abandoned Contact Queue Time
Max Abandoned Event Queue Time
Average Abandoned Contact Queue Time
Average Abandoned Event Queue Time
Selected Call Statistic Grouping Options
Contact Count

Call Statistic Grouping Options
Total Calls
Event Count
Event Duration
Contact Handle Time
Contact Hold Time
Average Contact Duration
Average Event Duration
Average Contact Handle Time
Average Contact Hold Time
Max Contact Duration
Max Event Duration
Contact Ring Time
Event Ring Time
Average Contact Ring Time
Average Event Ring Time
Contact Ring Time %
Event Ring Time %
Max Contact Ring Time
Max Event Ring Time
Max Contact Handle Time
Max Contact Hold Time
Contact Handle Time %
Contact Hold Time %
Connected Calls
Contact Talk Time
Event Talk Time
Average Contact Talk Time
Average Event Talk Time
Max Contact Talk Time
Max Event Talk Time
Contact Talk Time %
Event Talk Time %
Handled Calls
Handled Event Count
Handled Event %
Handled Event Duration
Handled Average Event Duration
Handled Max Event Duration
Event Handle Time
Average Event Handle Time
Max Event Handle Time
Event Handle Time %
Handled Average Contact Duration
Handled Max Contact Duration
Hold Calls
Event Hold Time
Average Event Hold Time
Max Event Hold Time
Event Hold Time %
Wrapup Calls
Contact Wrap Up Time
Average Contact Wrap Up Time
Max Contact Wrap Up Time
Contact Wrapup Time %
Event Wrap Up Time
Average Event Wrap Up Time
Max Event Wrap Up Time
Event Wrap Up Time %
Contact Disposition - Handled
Handled Contact Count
Handled Contact %
Handled Contact Duration
Contact Disposition - Abandoned
Abandoned Contact Count
Abandoned Contact %
Abandoned Contact Duration
Abandoned Average Contact Duration
Abandoned Max Contact Duration
Agent Presented Calls
Agent Presented Count
Agent Handled Calls
Agent Handled Count
Agent RNA Calls
Agent RNA Count
Queued Calls
Contact Queue Time
Event Queue Time
Max Contact Queue Time
Max Event Queue Time
Average Contact Queue Time
Average Event Queue Time
Queue Presented Calls
Queue Presented Count
Queue Handled Calls
Queue Handled Count
Handled Contact Queue Time
Handled Event Queue Time
Max Handled Contact Queue Time
Max Handled Event Queue Time
Average Handled Contact Queue Time
Average Handled Event Queue Time
Queue Abandoned Calls
Queue Abandoned Count
Abandoned Contact Queue Time
Abandoned Event Queue Time
Max Abandoned Contact Queue Time
Max Abandoned Event Queue Time
Average Abandoned Contact Queue Time
Average Abandoned Event Queue Time
Selected Call Statistic Grouping Options
Contact Count
Contact Duration

Call Statistic Grouping Options
Total Calls
Event Count
Event Duration
Contact Handle Time
Average Contact Duration
Average Event Duration
Average Contact Handle Time
Average Contact Hold Time
Max Contact Duration
Max Event Duration
Contact Ring Time
Event Ring Time
Average Contact Ring Time
Average Event Ring Time
Contact Ring Time %
Event Ring Time %
Max Contact Ring Time
Max Event Ring Time
Max Contact Handle Time
Max Contact Hold Time
Contact Handle Time %
Contact Hold Time %
Connected Calls
Contact Talk Time
Event Talk Time
Average Contact Talk Time
Average Event Talk Time
Max Contact Talk Time
Max Event Talk Time
Contact Talk Time %
Event Talk Time %
Handled Calls
Handled Event Count
Handled Event %
Handled Event Duration
Handled Average Event Duration
Handled Max Event Duration
Event Handle Time
Average Event Handle Time
Max Event Handle Time
Event Handle Time %
Handled Average Contact Duration
Handled Max Contact Duration
Hold Calls
Event Hold Time
Average Event Hold Time
Max Event Hold Time
Event Hold Time %
Wrapup Calls
Contact Wrap Up Time
Average Contact Wrap Up Time
Max Contact Wrap Up Time
Contact Wrapup Time %
Event Wrap Up Time
Average Event Wrap Up Time
Max Event Wrap Up Time
Event Wrap Up Time %
Contact Disposition - Handled
Handled Contact Count
Handled Contact %
Handled Contact Duration
Contact Disposition - Abandoned
Abandoned Contact Count
Abandoned Contact %
Abandoned Contact Duration
Abandoned Average Contact Duration
Abandoned Max Contact Duration
Agent Presented Calls
Agent Presented Count
Agent Handled Calls
Agent Handled Count
Agent RNA Calls
Agent RNA Count
Queued Calls
Contact Queue Time
Event Queue Time
Max Contact Queue Time
Max Event Queue Time
Average Contact Queue Time
Average Event Queue Time
Queue Presented Calls
Queue Presented Count
Queue Handled Calls
Queue Handled Count
Handled Contact Queue Time
Handled Event Queue Time
Max Handled Contact Queue Time
Max Handled Event Queue Time
Average Handled Contact Queue Time
Average Handled Event Queue Time
Queue Abandoned Calls
Queue Abandoned Count
Abandoned Contact Queue Time
Abandoned Event Queue Time
Max Abandoned Contact Queue Time
Max Abandoned Event Queue Time
Average Abandoned Contact Queue Time
Average Abandoned Event Queue Time
Selected Call Statistic Grouping Options
Contact Count
Contact Duration
Contact Hold Time

Total Calls
Event Count
Contact Duration
Event Duration
Contact Handle Time
Contact Hold Time
Average Contact Duration
Average Event Duration
Average Contact Handle Time
Average Contact Hold Time
Max Contact Duration
Max Event Duration
Contact Ring Time
Event Ring Time
Average Contact Ring Time
Average Event Ring Time
Contact Ring Time %
Event Ring Time %
Max Contact Ring Time
Max Event Ring Time
Max Contact Handle Time
Max Contact Hold Time
Contact Handle Time %
Contact Hold Time %
Connected Calls
Contact Talk Time
Event Talk Time
Average Contact Talk Time
Average Event Talk Time
Max Contact Talk Time
Max Event Talk Time
Contact Talk Time %
Event Talk Time %
Handled Calls
Handled Event Count
Handled Event %
Handled Event Duration
Handled Average Event Duration
Handled Max Event Duration
Event Handle Time
Average Event Handle Time
Max Event Handle Time
Event Handle Time %
Handled Average Contact Duration
Handled Max Contact Duration
Hold Calls
Event Hold Time
Average Event Hold Time
Max Event Hold Time
Event Hold Time %
Wrapup Calls
Contact Wrap Up Time
Average Contact Wrap Up Time
Max Contact Wrap Up Time
Contact Wrapup Time %
Event Wrap Up Time
Average Event Wrap Up Time
Max Event Wrap Up Time
Event Wrap Up Time %
Contact Disposition - Handled
Handled Contact Count
Handled Contact %
Handled Contact Duration
Contact Disposition - Abandoned
Abandoned Contact Count
Abandoned Contact %
Abandoned Contact Duration
Abandoned Average Contact Duration
Abandoned Max Contact Duration
Agent Presented Calls
Agent Presented Count
Agent Handled Calls
Agent Handled Count
Agent RNA Calls
Agent RNA Count
Queued Calls
Contact Queue Time
Event Queue Time
Max Contact Queue Time
Max Event Queue Time
Average Contact Queue Time
Average Event Queue Time
Queue Presented Calls
Queue Presented Count
Queue Handled Calls
Queue Handled Count
Handled Contact Queue Time
Handled Event Queue Time
Max Handled Contact Queue Time
Max Handled Event Queue Time
Average Handled Contact Queue Time
Average Handled Event Queue Time
Queue Abandoned Calls
Queue Abandoned Count
Abandoned Contact Queue Time
Abandoned Event Queue Time
Max Abandoned Contact Queue Time
Max Abandoned Event Queue Time
Average Abandoned Contact Queue Time
Average Abandoned Event Queue Time

Call Statistic Data Type Options
Contact Disposition - Abandoned
Abandoned Contact Count
Abandoned Contact %
Abandoned Contact Duration
Abandoned Average Contact Duration
Abandoned Max Contact Duration
Queue Abandoned Calls
Queue Abandoned Count
Abandoned Contact Queue Time
Abandoned Event Queue Time
Max Abandoned Contact Queue Time
Max Abandoned Event Queue Time
Average Abandoned Contact Queue Time
Average Abandoned Event Queue Time
Selected Search Set Summary Data Types
Contact Count

Call Statistic Data Type Options
Agent Presented Calls
Agent Presented Count
Agent Handled Calls
Agent Handled Count
Agent RNA Calls
Agent RNA Count
Selected Search Set Summary Data Types
Contact Count
Abandoned Contact Count

Webex Contact Center: CSQ Reporting