Sociability for Hospitality and Retail with Searcys

Hi, I'm Isadora, the Customer Success and Operations Lead at Sociability.

At Sociability, we're on a mission to provide personalized accessibility

We know that in an inaccessible world, knowledge is power and communication is key.

So our platform is designed to support both our users and our clients to ensure

information is properly communicated so that no one gets left behind.

In a world where, on average, disabled people are able to find accessibility information

just 14% of the time, and even that, we think, is a generous estimate.

The need for ways to better communicate accessibility information has never

Our platform is designed to support disabled and non-disabled customers alike

to explore, filter and find places that work for them and businesses like yours to update,

embed and share their Sociability profiles with ease.

See how it works with one of our London-based clients, Searcys, here.

Discover how Sociability supports Searcys and their customers to explore, filter and find new places; 
and how Searcys embeds and shares Sociability data direct to their customers!

Sociability for Hospitality and Retail

Welcome to the Sociability for Searcys curated London area map.

This allows Searcys to share only their places with their customers.

Venue profile cards are displayed on the left,

with a map on the right showing each size location.

Pins can be clicked to immediately open up the Venue Information Card on the left.

Searcys x Sociability - Londo... | Accessibility Info | Sociability

This is a Sociability Place Profile page for the St. Pancras Bar and Brasserie.

Users can scroll down to see all of the accessibility information on the left,

split up into the different spaces. Let's open up main entrances.

The photo carousel displays first with accessibility tags below.

These are in short format text to be simple and easy to understand for your users.

We're next going to take a look at the photo carousel.

From pavement in front of venue facing venue. Path to entrance ahead between two planters. Menu board to far right.

Once in the photo carousel for users with visual impairments, click 'Show Alt

see the biz up bespoke navigational alt text we put together to support users

Next up, I'm going to show you how users can quickly and easily filter through

your curated list to find the perfect space for them.

Quickly and easily allow users to filter through your places, to find the perfect spot for their access needs!

Filter and Find

To start, users simply need to press the filters button on the right-hand side

This allows them to preset a range of accessibility filters to find the perfect

Filters can be set up for different spaces across the site.

Let's imagine you're someone with a hearing impairment.

You're looking for a venue with bright lighting and little background noise to

to lip read, but you'd also like it to be somewhere with wide paths to help you

Your friend who's joining you for your lunch uses a stoma bag, so you also want

to see if you can find a venue with an accessible bathroom that's nice and

Once they've made their selection, users can press the apply filters button to

quickly and easily whittle down your venues to find the perfect spot for them.

And here we have it, a list of three venues which hit all of our access criteria,

including luckily the one that we were originally looking at, the St Pancras

Providing accessibility information is fantastic, but it's only one piece of

To be the most helpful to the most people, it needs to be updated in real time.

That's why we've built this into Sociability.

We train your staff and managers to make real-time updates to your site data,

tags, or adding an alert if something is temporarily unavailable, like a lift

if you've got some kind of change to your site, like change to the layout and

formatting of tables or seasonal updates.

Provide real-time updates to reflect the latest site changes, and tweak photos and tags whenever you need!

Update and Notify

We're going to take a look at the site page for the Gherkin as we've heard

Announcements are shared right at the top of the place profile page.

In this case, we can see that the lift is out of order at the Gherkin.

Press 'View Announcement Details' to read the full notice,

including when it's going to be back up and running.

So, we've talked you through how customers can filter and find your venues, how

they can explore the area map we've built for you and how you can start to update

Sociability data in real time. But the final piece of the puzzle is making sure

it's getting out there and being openly communicated to your customers

exactly where they're looking. That's why we've built bespoke features that

allow you to embed and share our data directly to your website and third party

Directly share with your customers through widget integrations and links!

Widgets and Sharing

Welcome to the Searcys website and specifically the page for the St. Pancras

We're going to scroll down to see how Searcys have integrated bespoke

Sociability widgets, sharing their accessibility highlights to their customers.

We have a range of different widget options.

Searcys have opted to embed a vertical drop-down version

just beneath their about section on each of their venue profile pages.

Adorned with old station clocks and private booths lit by vintage-inspired lighting, our St Pancras Brasserie and Bar whisks you back to the golden age of travel.

St Pancras Brasserie and Champagne Bar | Searcys

When you open the widget up, you're sharing a selection of the place's

This isn't every tag we collect, it's simply the things that our users have

most important to them when they're looking for accessibility information, and

they can always click the widget to be taken directly back to the Sociability Venue

Outdoor Areas
Seated-height tables
Wide paths (>75 cm)
Permanent shelter
Dimly lit
Brightly lit

Thanks for sticking around to learn about how Sociability could support your

hospitality and retail venues in communicating their accessibility

information to our users. If you're keen to learn more you can always book a

discovery call with us now by clicking the button on the screen or you can reach

Sociability for Hospitality and Retail

Discover how Sociability supports Searcys and their customers to explore, filter and find new places; and how Searcys embeds and shares Sociability data direct to their customers!

Sociability for Hospitality and Retail with Searcys

Discover how Sociability supports Searcys and their customers to explore, filter and find new places;
and how Searcys embeds and shares Sociability data direct to their customers!