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Stay on top of customer issues by regularly checking Unresolved Chats under My Tasks. Quickly addressing negative feedback can turn experiences around and boost your business’s reputation.Click on the customer’s name to view their rating and message. Their full name and phone number are provided for reference. Reviewing and responding promptly can help resolve concerns and maintain a positive reputation.

How to Resolve Chats

This demo walks you through resolving unresolved chats, helping turn unhappy customers into satisfied ones while keeping your team on top of every conversation.

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Edge: Unresolved Chats