Knowledge Curation Digital Assistant Demo V1

What if your knowledge base could grow smarter in real time with minimal effort? With the AI-powered technology Unisys Service Experience Accelerator, you can automatically spot gaps, generate new articles instantly, and maintain high-quality standards across your content. Discover how this approach can drive smarter support and continuous improvement.

Click a button to get started.

Smarter knowledge management with less effort

Ever feel like you are missing the full picture of your knowledge coverage? The knowledge graph provides an interactive visual map of your articles, clustered by topic, making it easy to spot gaps, uncover trends, and give knowledge managers the insights they need to take action.

See what you know—and what you don’t

Issues

Now that you have the big picture, let’s zoom in on the finer details. Explore ticket level data, analyze trends in submissions, and select incidents to generate new knowledge articles, closing gaps and correcting inaccuracies in your knowledge base.

Zooming in on ticket details

Select Data Source

Tickets

Select Ticket Support Level

All
Issue Overview

Filter issues with 0 articles

Knowledge Gap Graph

Hint: Hover over the columns to see explanations.

💾 Save Reviewed

Details
Tickets Details

No records found.

Article Details

No records found.

Feedback

Provide feedback on how well tickets, conversations, and articles align with the generated topic/subtopic (for example, ticket description does not match subtopic).

Select records and click submit.

Feedback text

👍 Submit Positive

👎 Submit Negative

Select Data Source

Tickets

Select Ticket Support Level

All
Issue Overview

Filter issues with 0 articles

Knowledge Gap Graph

Hint: Hover over the columns to see explanations.

💾 Save Reviewed

Details
Tickets Details
Article Details

No records found.

Feedback

Provide feedback on how well tickets, conversations, and articles align with the generated topic/subtopic (for example, ticket description does not match subtopic).

Select records and click submit.

Feedback text

👍 Submit Positive

👎 Submit Negative

Now that we’ve identified gaps in knowledge coverage and pinpointed trending incidents to address, it’s time to leverage AI to generate new knowledge articles in seconds, not days or weeks.

Create new content in seconds

overview
Issues
Upload Documents
Generation
Article Labels
Automated Quality Evaluation

Customer

Propentia

Select Year

2024

Select Month

December

Select Data Source

Tickets

Select Ticket Support Level

All
Issue Overview

Filter issues with 0 articles

Knowledge Gap Graph

Hint: Hover over the columns to see explanations.

💾 Save Reviewed

Details
Tickets Details
Article Details

No records found.

Feedback

Provide feedback on how well tickets, conversations, and articles align with the generated topic/subtopic (for example, ticket description does not match subtopic).

Select records and click submit.

Feedback text

👍 Submit Positive

👎 Submit Negative

overview
Issues
Upload Documents
Generation
Article Labels
Automated Quality Evaluation

Customer

Propentia

Select Year

2024

Select Month

December

Generation

Meet the Unisys Digital Assistant, an AI-powered chatbot that makes updating knowledge bases effortless. Users can submit tickets and get instant, personalized instructions to solve problems. With step-by-step guidance and continuous learning from new ticket data, it keeps your knowledge base smart and always improving.

Instant help, continuous improvement

Chat | Orion EPA Demo | Microsoft Teams

From identifying gaps to automating article creation and delivering real-time support, Unisys Service Experience Accelerator brings intelligence and simplicity to every step of the knowledge life cycle.

Get in touch to see how it can work in your environment.