The console is your early warning system - extracting the true voice of the customer from the sentiment trapped in your support cases. This dashboard highlights the negative sentiment in your cases.

This dashboard highlights cases with 'Needs attention' signals. You can see the exact language triggering each signal.

Sentiment Analysis

In this tour we'll show you how our customers are going beyond surveys and using the voice of the customer in real time.

SupportLogic - Unlock your early warning system