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Filters alone: View pre-grouped customer feedback themes using metadata filters (instant)

Prompt: Find data on specific feedback topic or group data in a custom way (~1 minute)

Filter and Prompt: Find data on a specific feedback topic within a certain customer segment (~1 minute)

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42 insights

Dec 5, 2022

Dec 12, 2023

Product Enhancement requests

14

23 accounts

(1.9%)

$1.45M ARR

Roku

12

Long long name lorem ipsum dolor

8

William H. Sadlier

6

Degree, Inc.

4

See all

Segment by:

Industry

Healthcare

12

Technology

8

Media

6

Commerce

4

See all

Themes

Insights

Find themes

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Date

+25 %

Rate of change

Offline Message Access

Pain Point

The ability to access and respond to messages even when offline, with automatic syncing once back online.

13 (1.4%)

Total Accounts

8

Prospects

5

Customers

$99M

Associated ARR

75

Insights

+25 %

Rate of change

{Theme_title}

Pain Point

Norem ipsum dolor sit amet, consectetur adipiscing elit. Nunc vulputate libero et velit interdum, ac aliquet odio mattis. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Curabitur tempus urna at turpis condimentum lobortis.

13 (1.4%)

Total Accounts

8

Prospects

5

Customers

$99M

Associated ARR

75

Insights

+25 %

Rate of change

{Theme_title}

Pain Point

Norem ipsum dolor sit amet, consectetur adipiscing elit. Nunc vulputate libero et velit interdum, ac aliquet odio mattis. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Curabitur tempus urna at turpis condimentum lobortis.

13 (1.4%)

Total Accounts

8

Prospects

5

Customers

$99M

Associated ARR

75

Insights

+25 %

Rate of change

Theme

Search

Enhanced Video Call Features

Improvements to video calling, including higher video quality, virtual backgrounds, and advanced screen sharing options.

Interactive Whiteboard Integration

Users from a design team expressed the need for an integrated whiteboard feature within video calls, allowing for real-time collaboration and brainstorming.

John White

Prospect

Sept 26, 2023

Dynamic Speaker Tracking

Feedback from a team leader suggested the introduction of dynamic speaker tracking that automatically highlights the speaker in larger meetings, enhancing focus and engagement.

Kate Brown

Customer

Blocker to deal

Sept 26, 2023

High-Definition Video Quality

Multiple users reported frustrations over grainy video calls, emphasizing the need for HD video quality to improve clarity and professionalism during meetings.

Alex Johnson

Customer

Sept 26, 2023

Breakout Room Functionality

During an internal review, a training coordinator mentioned the lack of breakout rooms in video calls, which are crucial for dividing participants into smaller discussion groups.

Greg Smith

Customer

Sept 26, 2023

Meeting Transcription and Summarization

A customer success manager requested automatic transcription and summarization of video call meetings to enhance record-keeping and accessibility for team members who could not attend.

John Doe

Customer

Pain Point

Sept 26, 2023

{Insight_summary}

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Company XYZ

Customer

Pain Point

Sept 26, 2023

Insight

Search

Interactive Whiteboard Integration

Users from a design team expressed the need for an integrated whiteboard feature within video calls, allowing for real-time collaboration and brainstorming.

Transcript

Insight attributes

Call info

Similar insights

Checkin Call XYZ

May 24, 2024

Watch call

JS

John Stevenson

13:45

Anything else you’d like to cover here?

CB

Claire Baker

13:49

Actually, yes. One thing that's been a bit of a challenge for us, especially working in the design team, is not having a way to visually brainstorm or sketch out ideas together in real-time during a call. It's one thing to talk through ideas, but being able to draw and visualize them on the spot would be a game-change

JS

John Stevenson

13:58

So, you're looking for more interactive ways to collaborate visually during a call?

CB

Claire Baker

14:12

Exactly. Something like an interactive whiteboard where we can all contribute, draw, diagram, or even annotate shared documents. This would not only help in brainstorming sessions but also in explaining complex concepts to the team or clients directly on the call.

JS

John Stevenson

14:23

That's a great point. The ability to collaborate in a more visual and interactive way could enhance the productivity of calls significantly. Is this something the rest of you have experienced a need for as well?

CB

Claire Baker

14:31

Definitely. We've had to use third-party apps for that, but it's not as seamless as it would be if it were directly integrated into the video call platform. Plus, having everyone on the same page, quite literally, without switching between apps would make the workflow much smoother.

JS

John Stevenson

14:45

Thank you for that feedback. Integrating an interactive whiteboard directly into our video call feature sounds like a valuable addition to foster real-time collaboration and creativity among teams and with clients. We'll definitely explore how we can incorporate this into our platform.

New report

All Saved Reports

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Filter and/or Prompt

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Past week

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42 insights

Dec 5, 2022

Dec 12, 2023

Pain Points

28

Product Enhancement requests

14

23 accounts

(1.9%)

$1.45M ARR

Roku

12

Long long name lorem ipsum dolor

8

William H. Sadlier

6

Degree, Inc.

4

See all

Segment by:

Industry

Healthcare

12

Technology

8

Media

6

Commerce

4

See all

Themes

Insights

Find themes

Sort by:

Date

+25 %

Rate of change

Offline Message Access

Pain Point

The ability to access and respond to messages even when offline, with automatic syncing once back online.

13 (1.4%)

Total Accounts

8

Prospects

5

Customers

$99M

Associated ARR

75

Insights

+25 %

Rate of change

{Theme_title}

Pain Point

Norem ipsum dolor sit amet, consectetur adipiscing elit. Nunc vulputate libero et velit interdum, ac aliquet odio mattis. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Curabitur tempus urna at turpis condimentum lobortis.

13 (1.4%)

Total Accounts

8

Prospects

5

Customers

$99M

Associated ARR

75

Insights

+25 %

Rate of change

{Theme_title}

Pain Point

Norem ipsum dolor sit amet, consectetur adipiscing elit. Nunc vulputate libero et velit interdum, ac aliquet odio mattis. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Curabitur tempus urna at turpis condimentum lobortis.

13 (1.4%)

Total Accounts

8

Prospects

5

Customers

$99M

Associated ARR

75

Insights

+25 %

Rate of change

I’d like to create a win/loss analysis. Collect insights on explicit reasons we won or lost these deals.

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