SupportLogic - Resolve cases faster by involving experts

Clicking the sentiment takes you to where it occurs in the case details - without having to navigate to another tab or tool.

This workflow gives you information quickly so you can take action right away.

Using Slack or Teams integrations, you can reach experts anywhere in your organization - even if they aren't users of your CRM.

These experts can jump in and help your support team by "smart swarming" around an issue to solve it fast.

You can see the exact factors affecting a customer's support experience.

8x8 uses this queue to proactively address potential escalations, prioritize and assign cases, and loop in SMEs to resolve issues quickly. The result? A 90% increase in predicted escalations.

SupportLogic - Resolve cases faster by involving experts