Compliance Mode

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Introducing Compliance Mode

Ensis - Proposals Accelerated

To manage user expectations, we will implement a notification system that informs callers or online chat users when the average wait time exceeds 3 minutes. This system will feature real-time monitoring capabilities and provide clear, concise messages about the user’s current position in the queue and alternative support methods. By proactively informing users of potential delays, we aim to enhance overall customer satisfaction.

The contractor shall inform callers or online chat requests if the average wait time exceeds 3 minutes