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Younes El Moujahid

Founder

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Alina Rivera
Marketing Director
Feedback from
Julia Ruth
Customer Service Manager
Innovation and Development
•
Feedback: Sep 5, 2025
5
Excellent

Alina Rivera, Marketing Director, Customer Success Great job on the recent marketing campaign. Your innovative strategies, particularly the use of personalized email outreach and engaging social media content, significantly boosted our customer engagement metrics. The campaign led to a 25% increase in click-through rates and a notable rise in conversions, which directly contributed to our quarterly goals. Your ability to analyze customer feedback and adapt the messaging accordingly was impressive. The creative content resonated well with our audience, showcasing our commitment to customer satisfaction. Keep up the excellent work in pushing the boundaries of our marketing efforts.

Julia Ruth
Customer Service Manager
Response to Request
Feedback from
Younes El Moujahid
Founder
📝 Original Request from Julia Ruth
"Hi Younes, I hope you're doing well. I would appreciate your feedback on my performance as Customer Service Manager since I joined the team. Specifically, I’m looking for your insights on my communication with the team, my handling of customer inquiries, and any areas where you think I could improve. Your guidance would be invaluable as I strive to enhance my contributions to the team. Thank you for your time!"
Cost Efficiency
•
Request: Jul 8, 2025
•
Feedback: Aug 14, 2025
4
Above Avg

Great work on improving our deflection rate by 50%, your commitment to improving our customer service interaction has impacted the business positively.

Julia Ruth
Customer Service Manager
Feedback from
Younes El Moujahid
Founder
Customer Satisfaction
•
Feedback: Jun 28, 2025
4
Above Avg

You did an excellent job reducing the average handling time (AHT) for customer inquiries in our omnichannel email support. Your ability to streamline responses and enhance efficiency has significantly improved our customer satisfaction metrics. This achievement positively impacts your role by showcasing your leadership in optimizing processes, which is crucial for our Customer Success department. Furthermore, it contributes to Evalflow's overall service standards and strengthens our reputation in the industry. Keep up the outstanding work! Younes El Moujahid Evalflow

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