Zelta AI automatically identifies product insights in customer calls and support chats, organizes them, and highlights the most valuable opportunitie

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Gong

Call Recordings

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Microsoft Teams

Call Recordings

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Fireflies

Call Recordings

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Zoom

Call Recordings

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Hubspot

CRM

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Saleforce

CRM

Connect

Intercom

Support Chats

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Zendesk

Support Tickets

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Jira Service Managment

Support Tickets

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Slack Team

Overview

New Report

Report Library

Insights

Customer Feedback

Competitive Intel.

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Customer Feedback

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This Page

Date

Past 6 months

Feedback Type

Feature Requests

Data Source

Any

Account Status

Any

More Filters

1,442 insights

+13% vs previous week

834 accounts

(19.2%)

$14.45M ARR

Zenith Global Solutions

11

NovaPath Dynamics

6

Eclipse Tech

4

Prism Digital

4

Vertex Communication

3

Themes

Insights

Sort by:

# of insights

Enhanced Video Call Features

Improvements to video calling, including higher video quality, virtual backgrounds, and advanced screen sharing options.

490

Insights

+32 %

Trending

8.76

Avg. Importance

326 (11.4%)

Total Accounts

140

Prospects

186

Customers

$9.25M

Associated ARR

Offline Message Access

The ability to access and respond to messages even when offline, with automatic syncing once back online.

507

Insights

+12 %

Trending

9.14

Avg. Importance

312 (10.5%)

Total Accounts

122

Prospects

190

Customers

$14.6M

Associated ARR

Cross-Channel Search

A feature for comprehensive search across multiple channels simultaneously, helping users find information more efficiently without switching contexts.

327

Insights

-17 %

Trending

7.50

Avg. Importance

240 (7.1%)

Total Accounts

84

Prospects

156

Customers

$9.45M

Associated ARR

Integrated Project Management Tools

Built-in project management features that allow for task assignments, progress tracking, and deadline reminders directly within the platform.

204

Insights

+8 %

Trending

7.21

Avg. Importance

135 (4.4%)

Total Accounts

27

Prospects

108

Customers

$6.78M

Associated ARR

See more

Slack Team

Overview

New Report

Report Library

Insights

Customer Feedback

Competitive Intel.

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Discovery

In-Pipeline

Closed Lost

Closed Won

Renewal

1,442 insights

+13% vs previous week

834 accounts

(19.2%)

$14.45M ARR

Zenith Global Solutions

11

NovaPath Dynamics

6

Eclipse Tech

4

Prism Digital

4

Vertex Communication

3

Themes

Insights

Sort by:

# of insights

Enhanced Video Call Features

Improvements to video calling, including higher video quality, virtual backgrounds, and advanced screen sharing options.

490

Insights

+32 %

Trending

8.76

Avg. Importance

326 (11.4%)

Total Accounts

140

Prospects

186

Customers

$9.25M

Associated ARR

Offline Message Access

The ability to access and respond to messages even when offline, with automatic syncing once back online.

507

Insights

+12 %

Trending

9.14

Avg. Importance

312 (10.5%)

Total Accounts

122

Prospects

190

Customers

$14.6M

Associated ARR

Cross-Channel Search

A feature for comprehensive search across multiple channels simultaneously, helping users find information more efficiently without switching contexts.

327

Insights

-17 %

Trending

7.50

Avg. Importance

240 (7.1%)

Total Accounts

84

Prospects

156

Customers

$9.45M

Associated ARR

Integrated Project Management Tools

Built-in project management features that allow for task assignments, progress tracking, and deadline reminders directly within the platform.

204

Insights

+8 %

Trending

7.21

Avg. Importance

135 (4.4%)

Total Accounts

27

Prospects

108

Customers

$6.78M

Associated ARR

See more

Slack Team

Overview

New Report

Report Library

Insights

Customer Feedback

Competitive Intel.

Logout

Customer Feedback

Saved Views

Find themes on this page...

This Page

Date

Past 6 months

Feedback Type

Feature Requests

Data Source

Any

Account Status

In-Pipeline

More Filters

506 insights

+9% vs previous week

302 accounts

(19.2%)

$1.45M ARR

Aurora Data Services

5

Pinnacle Software Group

3

Luminary Analytics Corp

3

NovaPath Dynamics

3

Zenith Global Solutions

2

Themes

Insights

Sort by:

# of insights

Offline Message Access

The ability to access and respond to messages even when offline, with automatic syncing once back online.

49

Insights

+32 %

Trending

8.76

Avg. Importance

32 (11.4%)

Total Accounts

14

Prospects

18

Customers

$925k

Associated ARR

Enhanced Video Call Features

Improvements to video calling, including higher video quality, virtual backgrounds, and advanced screen sharing options.

30

Insights

+12 %

Trending

9.14

Avg. Importance

29 (10.5%)

Total Accounts

12

Prospects

17

Customers

$1.46M

Associated ARR

Integrated Project Management Tools

Built-in project management features that allow for task assignments, progress tracking, and deadline reminders directly within the platform.

20

Insights

+8 %

Trending

7.21

Avg. Importance

13 (4.4%)

Total Accounts

2

Prospects

11

Customers

$678k

Associated ARR

Cross-Channel Search

A feature for comprehensive search across multiple channels simultaneously, helping users find information more efficiently without switching contexts.

327

Insights

-17 %

Trending

7.50

Avg. Importance

240 (7.1%)

Total Accounts

84

Prospects

156

Customers

$9.45M

Associated ARR

See more

Slack Team

Overview

New Report

Report Library

Insights

Customer Feedback

Competitive Intel.

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Themes

Insights

Sort by:

Associated ARR

Rate of Change

Avg. importance

Offline Message Access

The ability to access and respond to messages even when offline, with automatic syncing once back online.

49

Insights

+32 %

Trending

8.76

Avg. Importance

32 (11.4%)

Total Accounts

14

Prospects

18

Customers

$925k

Associated ARR

Enhanced Video Call Features

Improvements to video calling, including higher video quality, virtual backgrounds, and advanced screen sharing options.

30

Insights

+12 %

Trending

9.14

Avg. Importance

29 (10.5%)

Total Accounts

12

Prospects

17

Customers

$1.46M

Associated ARR

Integrated Project Management Tools

Built-in project management features that allow for task assignments, progress tracking, and deadline reminders directly within the platform.

20

Insights

+8 %

Trending

7.21

Avg. Importance

13 (4.4%)

Total Accounts

2

Prospects

11

Customers

$678k

Associated ARR

Cross-Channel Search

A feature for comprehensive search across multiple channels simultaneously, helping users find information more efficiently without switching contexts.

32

Insights

-17 %

Trending

7.50

Avg. Importance

24 (7.1%)

Total Accounts

8

Prospects

16

Customers

$945k

Associated ARR

See more

Slack Team

Overview

New Report

Report Library

Insights

Customer Feedback

Competitive Intel.

Logout

$1.46M

Associated ARR

Cross-Channel Search

A feature for comprehensive search across multiple channels simultaneously, helping users find information more efficiently without switching contexts.

32

Insights

-17 %

Trending

7.50

Avg. Importance

24 (7.1%)

Total Accounts

8

Prospects

16

Customers

$945k

Associated ARR

Offline Message Access

The ability to access and respond to messages even when offline, with automatic syncing once back online.

49

Insights

+32 %

Trending

8.76

Avg. Importance

32 (11.4%)

Total Accounts

14

Prospects

18

Customers

$925k

Associated ARR

Integrated Project Management Tools

Built-in project management features that allow for task assignments, progress tracking, and deadline reminders directly within the platform.

20

Insights

+8 %

Trending

7.21

Avg. Importance

13 (4.4%)

Total Accounts

2

Prospects

11

Customers

$678k

Associated ARR

JS

John Stevenson

13:45

Anything else you’d like to cover here?

CB

Claire Baker

13:49

Actually, yes. One thing that's been a bit of a challenge for us, especially working in the design team, is not having a way to visually brainstorm or sketch out ideas together in real-time during a call. It's one thing to talk through ideas, but being able to draw and visualize them on the spot would be a game-change

JS

John Stevenson

13:58

So, you're looking for more interactive ways to collaborate visually during a call?

CB

Claire Baker

14:12

Exactly. Something like an interactive whiteboard where we can all contribute, draw, diagram, or even annotate shared documents. This would not only help in brainstorming sessions but also in explaining complex concepts to the team or clients directly on the call.

JS

John Stevenson

14:23

That's a great point. The ability to collaborate in a more visual and interactive way could enhance the productivity of calls significantly. Is this something the rest of you have experienced a need for as well?

CB

Claire Baker

14:31

Definitely. We've had to use third-party apps for that, but it's not as seamless as it would be if it were directly integrated into the video call platform. Plus, having everyone on the same page, quite literally, without switching between apps would make the workflow much smoother.

JS

John Stevenson

14:45

Thank you for that feedback. Integrating an interactive whiteboard directly into our video call feature sounds like a valuable addition to foster real-time collaboration and creativity among teams and with clients. We'll definitely explore how we can incorporate this into our platform.

Slack Team

Overview

New Report

Report Library

Insights

Customer Feedback

Competitive Intel.

Logout

Competitive Intelligence

Saved Views

Find themes on this page...

This Page

Date

Past 6 months

Feedback Type

Any

Data Source

Any

Account Status

Any

More Filters

Most Discussed Competitors

Add Competitor

Competitor

Strengths

Weaknesses

Microsoft Teams

98

112

Zoom

52

64

Discord

46

54

Google Chat

43

42

Cisco Webex Teams

12

4

1-2 of 12

Themes

Insights

All

Strengths

Weaknesses

Sort by:

# of insights

Microsoft Teams Integrated Office Suite

Microsoft Teams Strength

Customers appreciate Teams for its seamless integration with the Microsoft Office suite, providing a unified workspace for collaboration, document sharing, and communication.

49

Insights

+32 %

Trending

8.76

Avg. Importance

32 (11.4%)

Total Accounts

14

Prospects

18

Customers

$925k

Associated ARR

Microsoft Teams Complexity and Usability

Microsoft Teams Weakness

Some prospects find Teams complex and less intuitive compared to Slack, citing difficulties in navigation and managing settings, which impacts the user experience.

30

Insights

+12 %

Trending

9.14

Avg. Importance

29 (10.5%)

Total Accounts

12

Prospects

17

Customers

$1.46M

Associated ARR

Discord Professional Image

Discord Weakness

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49

Insights

+32 %

Trending

8.76

Avg. Importance

32 (11.4%)

Total Accounts

14

Prospects

18

Customers

$925k

Associated ARR

Discord Community Engagement

Discord Strength

Discord's strength lies in creating engaged communities and providing a platform that supports open communication channels, making it attractive for users looking for community-driven collaboration.

20

Insights

+8 %

Trending

7.21

Avg. Importance

13 (4.4%)

Total Accounts

2

Prospects

11

Customers

$678k

Associated ARR

Zoom Superior Video Conferencing Quality

Zoom Strength

Zoom is often chosen for its high-quality video conferencing capabilities, offering reliable performance even with large numbers of participants, which is highly valued by users.

32

Insights

-17 %

Trending

7.50

Avg. Importance

24 (7.1%)

Total Accounts

8

Prospects

16

Customers

$945k

Associated ARR

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Overview

New Report

Report Library

Insights

Weekly Overview

New Report

Report Library

All Insights

Competition

Settings

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New Report

Tips

Pose a research question across your data

I’d like to create a win/loss analysis. Collect insights on explicit reasons people did or did not sign up.

Ask a question or describe a topic to identify in your conversation data

Date

Past 6 months

Feedback Type

Any

Data Source

Any

Account Status

Any

More Filters

or try a prompt written by Zelta

Integration requests

grouped by name of the tool

Onboarding feedback

and common challenges

Pricing concerns

grouped by the specific need

Feature requests

grouped by job-to-be-done

Feature requests

grouped by job-to-be-done

Persona development

and explanation of needs

Your data sources:

Reddit

Community Forum

Intercom

Support Chats

G2

Public Reviews

Hubspot

CRM

Gong

Call Recordings

Connect more

Weekly Overview

New Report

Report Library

All Insights

Competition

Settings

Logout

New Report

Tips

Pose a research question across your data

I’d like to create a win/loss analysis. Collect insights on explicit reasons we won or lost these deals.

Date

Past 6 months

Feedback Type

Any

Data Source

Any

Account Status

Any

More Filters

or try a prompt written by Zelta

Integration requests

grouped by name of the tool

Onboarding feedback

and common challenges

Pricing concerns

grouped by the specific need

Feature requests

grouped by job-to-be-done

Feature requests

grouped by job-to-be-done

Persona development

and explanation of needs

Your data sources:

Reddit

Community Forum

Intercom

Support Chats

G2

Public Reviews

Hubspot

CRM

Gong

Call Recordings

Connect more

I’d like to create a win/loss analysis. Collect insights on explicit reasons we won or lost these deals.

Discovery

In-Pipeline

Closed Lost

Closed Won

Renewal

Weekly Overview

New Report

Report Library

All Insights

Competition

Settings

Logout

New Report

Tips

Pose a research question across your data

I’d like to create a win/loss analysis. Collect insights on explicit reasons we won or lost these deals.

Date

Past 6 months

Feedback Type

Any

Data Source

Any

Account Status

Closed Lost, Closed Won

More Filters

or try a prompt written by Zelta

Integration requests

grouped by name of the tool

Onboarding feedback

and common challenges

Pricing concerns

grouped by the specific need

Feature requests

grouped by job-to-be-done

Feature requests

grouped by job-to-be-done

Persona development

and explanation of needs

Your data sources:

Reddit

Community Forum

Intercom

Support Chats

G2

Public Reviews

Hubspot

CRM

Gong

Call Recordings

Connect more

Track this report

Share

Edit Query

PROMPT

I’d like to create a win/loss analysis. Collect insights on explicit reasons we won or lost these deals.

Past 6 months

Closed Lost, Closed Won

42 insights

Dec 5, 2022

Dec 12, 2023

Unmet Needs

86%

Compliments

86%

23 accounts

(2.4%)

$1.45M ARR

Aurora Data Services

5

Pinnacle Software

3

Luminary Analytics

3

NovaPath Dynamics

3

Zenith Global Solutions

2

Segment Comparison

Industry

86%

86%

Loremipsum

86%

86%

This win/loss analysis reveals distinct reasons influencing prospects' decisions regarding Slack. On the winning side, Slack's seamless integrations, user-friendly interface, and scalable collaboration features stand out as major factors for choosing Slack. Conversely, losses are often attributed to concerns over cost, the complexity of the feature set for some users, specific integration gaps with niche or legacy systems, and data security and privacy issues. Addressing these areas of concern while capitalizing on the key strengths identified can guide strategic improvements and marketing efforts to better meet potential customers' needs.

Themes

Insights

Sort by:

Associated ARR

Lost: Specific Integration Gaps

Despite Slack's broad integration capabilities, specific gaps in integration with certain niche or legacy systems have led some prospects to opt for alternative solutions.

30

Insights

+12 %

Trending

9.14

Avg. Importance

29 (10.5%)

Total Accounts

122

Prospects

190

Customers

$1.46M

Associated ARR

Won: Scalable Collaboration Features

The ability of Slack to scale with a company's growth, supporting larger teams and more complex collaboration needs, has been a decisive factor for many new customers.

32

Insights

-17 %

Trending

7.50

Avg. Importance

24 (7.1%)

Total Accounts

84

Prospects

156

Customers

$945k

Associated ARR

Lost: Perceived Cost Concerns

A common reason for prospects choosing not to sign up is the perception of Slack as too expensive, particularly for smaller businesses or teams with limited budgets.

49

Insights

+32 %

Trending

8.76

Avg. Importance

32 (11.4%)

Total Accounts

140

Prospects

186

Customers

$925k

Associated ARR

Won: User-Friendly Interface

The intuitive and engaging user interface of Slack is frequently cited as a key factor in the decision to adopt the platform, facilitating smooth onboarding and user adoption.

204

Insights

+8 %

Trending

7.21

Avg. Importance

135 (4.4%)

Total Accounts

27

Prospects

108

Customers

$6.78M

Associated ARR

See more