Elements Connect: Fetch reporter details from AD to triage in queues

Meet Sara! Sara is a Tellurian employee who needs an new software access. She'll reach out to the company support team on the IT Service Desk portal to make her request.

Sara connects to the internal IT Service Desk and creates a ticket to ask for a new Salesforce license.

Let's see how Elements Connect can help you bring external data inside Jira issues and provide Jira users with contextualized and up-to-date information, as well as automate tickets triage. In this example, we'll retrieve data directly from an Active Directory.

Elements Connect: Fetch reporter details from AD to triage in queues