Elements Overview: See related tickets of request on customer portal

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Meet Sunny! Sunny will raise a ticket on the IT Support Desk to request a new software version.

Sunny creates a new ticket on the JSM portal...

Customers on Jira Service Management portal might lack key information on related tickets to their request, like bugs, change requests, or escalated issues. Use Elements Overview to provide them with this data and improve customer relationship.

Elements Overview: See related tickets of request on customer portal