CS1: Escalate an issue

[THD-115] I have an issue updating my AirCleaner Nano - Jira

Escalate this issue - Jira

[AIR-195] Escalated from I have an issue updating my AirCleaner Nano - THD-115 - Jira

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THD-115
I have an issue updating my AirCleaner Nano
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Clara Clarke
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I can’t update my AirCleaner, can you help me?

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Open AirCleaner Nano.png
AirCleaner Nano.png
30 Jan 2025, 11:27 AM
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AIR-195
Escalated from I have an issue updating my AirCleaner Nano - THD-115
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18 minutes ago
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 Message originally posted by @Ryan Rino in AIR-195 on 30/Jan/2025 02:46 PM

Hi can you send me the diagnosis file please?

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Suzie Summer 
29 minutes ago
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Ryan, can you look into it?

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Suzie Summer 
31 minutes ago

Hi Clara,

We are on it.

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Clara Clarke 
4 hours ago
Open AirCleaner Nano.png
AirCleaner Nano.png
30 Jan 2025, 11:26 AM
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Clara Clarke raised this on Today 11:28 AM
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Description

I can’t update my AirCleaner, can you help me?

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Clara Clarke
Today 11:28 AM
Open AirCleaner Nano.png
AirCleaner Nano.png
30 Jan 2025, 11:26 AM
Suzie Summer
Today 2:33 PM

Hi Clara,

We are on it.

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Today 2:33 PM
Your request status has changed to Waiting for customer.
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Today 2:35 PM
Your request status has changed to Escalated.
Suzie Summer
Today 3:04 PM

Hi Clara, we would need the diagnosis file, can you send them over please?

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