SupportLogic - Reduce case backlog and prioritize resources

Use a complete range of filters to create a pinpointed group of cases.

This example looks at High Priority cases involving a product rolled out on the Windows platform.

Sort the filtered cases by a range of options, including sentiment score, sentiment count, comment count, and more.

Slice up your case queue to tackle the most important issues first - saving your team time and resources.

Use filtering and case sentiment to create prioritized views to better assign cases, bring in experts, and reduce backlog.

And it's easy to create a new backlog view...

SupportLogic - Reduce case backlog and prioritize resources