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I can't update my AirCleaner Nano - Customer Support - Jira Service Management

[CS-20] I can't update my AirCleaner Nano - Jira

[PLAT-31765] I can't update my AirCleaner Nano - Jira

Jan 20 02:58 PM
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within 8h
Jan 21 02:58 PM
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within 16h

Clara Clarke raised this on Today 2:58 PM
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Description

I cannot update my product with the latest version available, can you help me?

Attached, the image of my product. (AirCleaner Nano)

 

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AirCleaner Nano
Activity
Clara Clarke
Today 2:58 PM
Open AirCleaner Nano.png
AirCleaner Nano.png
17 Jan 2025, 02:58 PM
Automatic response
Today 3:02 PM
Your request status has changed to Escalated.
Suzie Summer
Today 3:19 PM

Hi Clara, can you send us your diagnosis file please?

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Please find attached the file requested.

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PLAT-31765
I can't update my AirCleaner Nano
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Description

I cannot update my product with the latest version available, can you help me?

Attached, the image of my product. (AirCleaner Nano)

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2
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Open Diagnosis file.pdf.zip
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Diagnosis file.pdf.zip
17 Jan 2025, 03:21 PM
Open AirCleaner Nano.png
AirCleaner Nano.png
17 Jan 2025, 03:02 PM
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I can't update my AirCleaner Nano
I can't update my AirCleaner Nano
Updated 6 minutes ago
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Elements Copy And Sync 
1 minute ago
🏳️ Message originally posted by @unknown in CS-20 on 17/Jan/2025 03:21 PM

Please find attached the file requested.

Open Diagnosis file.pdf.zip
Creating preview...
Diagnosis file.pdf.zip
17 Jan 2025, 03:21 PM
Suzie Summer 
3 minutes ago
 Message originally posted in CS-20 on 17/Jan/2025 03:19 PM

Hi Clara, can you send us your diagnosis file please?

Ryan Rino 
11 minutes ago

Hi, can you send me the diagnosis file please?

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Suzie Summer 
20 minutes ago
 Message originally posted in CS-20 on 17/Jan/2025 03:02 PM

@Ryan Rino Can you look into it?

Suzie Summer 
20 minutes ago
 Message originally posted in CS-20 on 17/Jan/2025 03:01 PM

Hello Clara, we are on it.

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