Design a Helpdesk Ticketing System Using Joget AI Designer

Watch how to create a custom helpdesk ticketing app with smart workflows in just minutes, using AI design tools.

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Create a Helpdesk ticketing system with fields for Issue Type, Department, and Priority Level.
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Enhance Query
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Design a helpdesk ticketing system where users can create tickets by selecting the Issue Type from predefined categories, choose the relevant Department responsible for addressing the issue, and set the Priority Level to indicate the urgency. The system should automatically assign tickets to the appropriate department based on the selected Issue Type and send notifications to the assigned team. Tickets should be tracked through various stages such as Open, In Progress, and Resolved, with the ability for users to add comments and updates throughout the process.
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Process Proposal
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Process Proposal:
1. User creates a helpdesk ticket by selecting the Issue Type from predefined categories.
2. User chooses the relevant Department responsible for addressing the issue.
3. User sets the Priority Level to indicate the urgency of the issue.
4. Automatic assignment of the ticket to the appropriate department based on the selected Issue Type.
5. Notification is sent to the assigned team regarding the new ticket.
6. Ticket status is set to Open and tracked through various stages.
7. Assigned team reviews the ticket and begins addressing the issue, changing the status to In Progress.
8. Users can add comments and updates to the ticket throughout the process.
9. Once the issue is resolved, the assigned team updates the ticket status to Resolved.
10. Notification of resolution is sent to the user and relevant stakeholders.
Forms and Participants
Suggested Forms and Participants.
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Forms:
• Helpdesk Ticket
Participants:
• User
• Assigned Department
• Assigned Team
Process Design
Here is the Process Design.
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Helpdesk Ticketing System
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Participant
Participant
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Create App
How would you like to proceed?
Text
Alright! Go ahead and describe your idea.
Create a Helpdesk ticketing system with fields for Issue Type, Department, and Priority Level.
Any further adjustments to your query?
Enhance Query
Your query has been enhanced!
gpt-4o
1
/
1
Design a helpdesk ticketing system where users can create tickets by selecting the Issue Type from predefined categories, choose the relevant Department responsible for addressing the issue, and set the Priority Level to indicate the urgency. The system should automatically assign tickets to the appropriate department based on the selected Issue Type and send notifications to the assigned team. Tickets should be tracked through various stages such as Open, In Progress, and Resolved, with the ability for users to add comments and updates throughout the process.
Continue
Any further adjustments to your query?
Process Proposal
Check out this Process Proposal.
gpt-4o
1
/
1
Process Proposal:
1. User creates a helpdesk ticket by selecting the Issue Type from predefined categories.
2. User chooses the relevant Department responsible for addressing the issue.
3. User sets the Priority Level to indicate the urgency of the issue.
4. Automatic assignment of the ticket to the appropriate department based on the selected Issue Type.
5. Notification is sent to the assigned team regarding the new ticket.
6. Ticket status is set to Open and tracked through various stages.
7. Assigned team reviews the ticket and begins addressing the issue, changing the status to In Progress.
8. Users can add comments and updates to the ticket throughout the process.
9. Once the issue is resolved, the assigned team updates the ticket status to Resolved.
10. Notification of resolution is sent to the user and relevant stakeholders.
Forms and Participants
Suggested Forms and Participants.
gpt-4o
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/
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Forms:
• Helpdesk Ticket
Participants:
• User
• Assigned Department
• Assigned Team
Process Design
Here is the Process Design.
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Helpdesk Ticketing System
Create a workflow where high-priority tickets auto-escalate to Tier 2 support after 2 hours if unresolved.
Your design has been refined!
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Process Proposal:
1. User creates a helpdesk ticket by selecting the Issue Type from predefined categories.
2. User chooses the relevant Department responsible for addressing the issue.
3. User sets the Priority Level to indicate the urgency of the issue.
4. Automatic assignment of the ticket to the appropriate department based on the selected Issue Type.
5. Notification is sent to the assigned team regarding the new ticket.
6. Ticket status is set to Open and tracked through various stages.
7. Assigned team reviews the ticket and begins addressing the issue, changing the status to In Progress.
8. Users can add comments and updates to the ticket throughout the process.
9. If the ticket is high-priority and unresolved after 2 hours, it auto-escalates to Tier 2 support.
10. Once the issue is resolved, the assigned team updates the ticket status to Resolved.
11. Notification of resolution is sent to the user and relevant stakeholders.
Forms:
• Helpdesk Ticket
Participants:
• Assigned Team
• Assigned Department
• Tier 2 Support
• User
Helpdesk Ticketing System

Flow.avif

Your design has been refined!
gpt-4o
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Process Proposal:
1. User creates a helpdesk ticket by selecting the Issue Type from predefined categories.
2. User chooses the relevant Department responsible for addressing the issue.
3. User sets the Priority Level to indicate the urgency of the issue.
4. Automatic assignment of the ticket to the appropriate department based on the selected Issue Type.
5. Notification is sent to the assigned team regarding the new ticket.
6. Ticket status is set to Open and tracked through various stages.
7. Assigned team reviews the ticket and begins addressing the issue, changing the status to In Progress.
8. Users can add comments and updates to the ticket throughout the process.
9. If the ticket is high-priority and unresolved after 2 hours, it auto-escalates to Tier 2 support.
10. Once the issue is resolved, the assigned team updates the ticket status to Resolved.
11. Notification of resolution is sent to the user and relevant stakeholders.
Forms:
• Helpdesk Ticket
Participants:
• Assigned Team
• Assigned Department
• Tier 2 Support
• User
Helpdesk Ticketing System
Form Design
Provided is the Form Design.
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Helpdesk Ticket - helpdesk_ticket