Select a use case to see a live Agentforce agent. Then go behind the scenes in Agentforce Builder to learn how it's built. Finally, understand how to manage and analyze your agents with Agentforce Observability.

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Use Case Selection

Equinox
Clubs
Membership
Classes
Personal Training
Pilates
Spa
More 
The Shop at EquinoxEquinox HotelsAlumniSign-in
Visit a Club
Join Today
EQUINOX HOLIDAY OFFER

Join today and get $0 initiation plus exclusive Member benefits. Offer ends soon.

Join Now
Terms & Conditions
One Membership. Limitless Potential.
Unlimited Signature Classes, precision-backed Personal Training, and exclusive amenities to recover and regenerate.
Explore Member Benefits
Where Luxury and Fitness Meet
Award-winning spaces and regenerative amenities designed to drive your performance forward.
Find A Club
Signature Classes

New and Unlimited Classes exclusive to Equinox. Designed for the individual. Powered by the collective.

Discover Classes
Personal Training

Precision-backed 1:1 Personal Training with EFTI-certified COACHES, dedicated to maximizing your potential.

Discover Personal Training
Authentic Pilates

Studio Pilates sessions with 1:1 instruction. Tone your core and activate your mind-body connection.

Discover Pilates
The Spa at Equinox

Relax. Recover. Want It All at The Spa, where innovative treatments rejuvenate the body at a cellular level.

Discover The Spa
Exclusive Amenities

Access immaculate locker rooms, saunas, and steam rooms equipped with eucalyptus towels and Grown Alchemist products.

Discover More
Iconic Spaces

Each Club is designed with Award-Winning Precision to reflect our High-Performance Community.

Discover More
Equinox+
Get exclusive access to 1,000+ hours of live and on-demand classes. Wherever you are. Whenever you’re ready.
Explore the App
EQUINOX HOLIDAY OFFER

Join today and get $0 initiation plus exclusive Member benefits. Offer ends soon.

Terms & Conditions
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Sales Agent Use Case

Join Equinox today and experience Expert Personal Training, Unlimited Signature Classes, Unrivaled Spaces, and access to the Equinox+ app. It’s Not Fitness. It’s Life.

Equinox Fitness Club - It's Not Fitness. It's Life.

Lead Qualification
Answers sales and pricing questions and qualifies leads from the website
Instructions
​
If
​ ​
Is Duplicate
​ ​==​ True
Assist the user in qualifying leads and streamlining the sales pipeline.
If the user has a question about membership policies including pricing, run: ​
Policy FAQs
​
Actions Available For Reasoning
​
Create Leads
​
​
Update Leads
​
​
Policy FAQs
​
Text
Heading
Unordered List
Ordered List
Checklist
Divider
nce_block
Topic Header
nce_block
Header with Description
nce_block
nce_block
nce_block
nce_block
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Agentforce Builder - Sales

Agentforce Builder

Let's chat!

Hi, I'm your Equinox AI assistant. How can I help you?

Sales Use Case Simulator

Action Name
Get Membership Offers
Basic Information
Provide a clear name for this action and define the API name for system references
*Agent Action Label
*Agent Action API Name
*Description
Description Help Info
*Reference Action Type
Select a type of action…
*Reference Action
Inputs
Inputs are the data and parameters an agent action needs to run properly
Input Name
query
String
*Description
Description Help Info
Advanced Settings
Require Input to execute action
Require Input to execute action Help Info
Outputs
Outputs are the results the agent provides after completing an action
Input Name
active_offers
Object
*Description
Description Help Info
Advanced Settings
Filter from agent context
Filter from agent context Help Info
Show in conversation
Show in conversation Help Info
Input Name
offers_summary
String
*Description
Description Help Info
Advanced Settings
Filter from agent context
Filter from agent context Help Info
Show in conversation
Show in conversation Help Info
Additional Settings
Configure advanced functionality for this action
Require user confirmation
Require user confirmation Help Info
Show loading text for this action
Show loading text for this action Help Info

Updated Service Use Case Start

Product Recommendations
Provides recommendations for general products, personalized products, and product safety manuals.
Instructions
Instructions tell your agent what to do and how to reply. Inline actions, such as conditionals or setting variables, run before any LLM reasoning.
Assist the user with product recommendations. Use the appropriate actions to retrieve general product information, personalized products, or product safety manuals based on the user's request.
Actions Available For Reasoning
Defines the actions the agent can invoke based on the user request and reasoning instructions. Customize action inputs and outputs, filters, and post-run logic.
​
Get General Products
​
​
Get Personalized Products
​

Agentforce Builder - Service

Run Action
Run an action in-line with instructions

Service Use Case Simulator

Let's chat!

Hi, I'm an AI service assistant. How can I help you?

The user requested recommendations for frying pans. The agent identified the intent as related to product recommendations, transitioned to the "ProductRecommendations" topic, and generated a detailed list of frying pans with descriptions, prices, and product links. The agent also asked for the user's preference between a single pan or a multi-piece set to provide further assistance.

Observability

Learn how to track key insights and agent conversations

Agentforce Observability

Filter by:

Agent:

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Open List

Timeframe:

Last 30 Days
Open List

Channel:

All
Open List

Topic:

All
Open List

Action:

All
Open List
Overview
Agent Effectiveness
Quality




Performance Overview

Engagement Rate
Last 30 Days
Last 30 Days
32.46%
-6.3%
(-2.2 pp) vs. prior 30 days
Escalation Rate
Last 30 Days
Last 30 Days
21.09%
-5.2%
(-1.2 pp) vs. prior 30 days
Deflection Rate
Last 30 Days
Last 30 Days
74.72%
-1.0%
(-0.7 pp) vs. prior 30 days
Abandonment Rate
Last 30 Days
Last 30 Days
8.30%
+3.2%
(+0.3 pp) vs. prior 30 days
Avg. Time to Deflection (mins)
Last 30 Days
Last 30 Days
13.16K
-27.8%
(-5.07K) vs. prior 30 days

Agent Usage Overview

Agent Usage

Filter by Deflection, Escalation & Abandonment
Usage
Open List

Analytics | Agentforce Studio | Salesforce

Top Ranking Topics
Help

by Average Quality Score

Sort
Topic Name
Average Quality Score
Total Sessions
#
Escalation
High
4.45
25559
#
Feature_Adoption
High
4.45
22507
#
Knowledge
High
4.34
9725

Insights | Agentforce Studio | Salesforce

What are the exact security requirements for creating a strong password in Salesforce?

Intents | Agentforce Studio | Salesforce

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