Take a Tour of the Agentforce 360 Platform

Use Case Selection

Equinox
Clubs
Membership
Classes
Personal Training
Pilates
Spa
More 
The Shop at EquinoxEquinox HotelsAlumniSign-in
Visit a Club
Join Today
EQUINOX HOLIDAY OFFER

Join today and get $0 initiation plus exclusive Member benefits. Offer ends soon.

Join Now
Terms & Conditions
One Membership. Limitless Potential.
Unlimited Signature Classes, precision-backed Personal Training, and exclusive amenities to recover and regenerate.
Explore Member Benefits
Where Luxury and Fitness Meet
Award-winning spaces and regenerative amenities designed to drive your performance forward.
Find A Club
Signature Classes

New and Unlimited Classes exclusive to Equinox. Designed for the individual. Powered by the collective.

Discover Classes
Personal Training

Precision-backed 1:1 Personal Training with EFTI-certified COACHES, dedicated to maximizing your potential.

Discover Personal Training
Authentic Pilates

Studio Pilates sessions with 1:1 instruction. Tone your core and activate your mind-body connection.

Discover Pilates
The Spa at Equinox

Relax. Recover. Want It All at The Spa, where innovative treatments rejuvenate the body at a cellular level.

Discover The Spa
Exclusive Amenities

Access immaculate locker rooms, saunas, and steam rooms equipped with eucalyptus towels and Grown Alchemist products.

Discover More
Iconic Spaces

Each Club is designed with Award-Winning Precision to reflect our High-Performance Community.

Discover More
Equinox+
Get exclusive access to 1,000+ hours of live and on-demand classes. Wherever you are. Whenever you’re ready.
Explore the App
EQUINOX HOLIDAY OFFER

Join today and get $0 initiation plus exclusive Member benefits. Offer ends soon.

Terms & Conditions
First Name
First Name
Last Name
Last Name
Email Address
Email Address
Company Email (optional)
Company Email (optional)

We offer exclusive corporate partnerships. Please add yours to see if you apply.

Phone Number
Phone Number
Select a club
By clicking Visit A Club, I agree to the Equinox Terms & Conditions, Privacy Policy and that Equinox brand companies and their membership advisors can contact me regarding promotions, marketing, products, services, and other information that may interest me. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Sign up to get texts from Equinox about exclusive invites, promotions, and news.
By checking this box, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. promotions or cart reminders) from Equinox at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. ViewTerms andPrivacy.
Visit A Club
Corporate Membership
Careers
Pilates Teacher Training
Gift Card
Contact Us
Member Policies
U.K. Disclosures
Facebook
X
Youtube
Instagram
Send Feedback
Privacy Policy
California Consumer Privacy Statement
Do Not Sell or Share My Personal Information
Terms & Conditions
FAQs
Cookie Settings

Sales Agent Use Case

Join Equinox today and experience Expert Personal Training, Unlimited Signature Classes, Unrivaled Spaces, and access to the Equinox+ app. It’s Not Fitness. It’s Life.

Equinox Fitness Club - It's Not Fitness. It's Life.

Screenreader support is currently disabled. To enable it, use the Accessibility settings from the Options menu.

Sales Agent Builder

Agentforce Builder Interactive Demo - Use Case 1 - Equinox: Sales

Sales Agent Simulator

Updated Service Use Case Start

Service Agent Builder

Agentforce Builder Interactive Demo - Use Case 2 - Williams Sonoma: Service

Service Agent Simulator

Observability

Learn how to track key insights and agent conversations

Agentforce Observability

Filter by:

Agent:

All
Open List

Timeframe:

Last 30 Days
Open List

Channel:

All
Open List

Topic:

All
Open List

Action:

All
Open List
Overview
Agent Effectiveness
Quality




Performance Overview

Engagement Rate
Last 30 Days
Last 30 Days
32.46%
-6.3%
(-2.2 pp) vs. prior 30 days
Escalation Rate
Last 30 Days
Last 30 Days
21.09%
-5.2%
(-1.2 pp) vs. prior 30 days
Deflection Rate
Last 30 Days
Last 30 Days
74.72%
-1.0%
(-0.7 pp) vs. prior 30 days
Abandonment Rate
Last 30 Days
Last 30 Days
8.30%
+3.2%
(+0.3 pp) vs. prior 30 days
Avg. Time to Deflection (mins)
Last 30 Days
Last 30 Days
13.16K
-27.8%
(-5.07K) vs. prior 30 days

Agent Usage Overview

Agent Usage

Filter by Deflection, Escalation & Abandonment
Usage
Open List

Analytics | Agentforce Studio | Salesforce

Top Ranking Topics
Help

by Average Quality Score

Sort
Topic Name
Average Quality Score
Total Sessions
#
Escalation
High
4.45
25559
#
Feature_Adoption
High
4.45
22507
#
Knowledge
High
4.34
9725

Insights | Agentforce Studio | Salesforce

What are the exact security requirements for creating a strong password in Salesforce?